Email arrives
The support address customers know stays the same.
About Zervice
Support works better when every next step is clear.
Zervice keeps support email, ownership, customer context, approved knowledge, and editable AI-assisted drafts in one workspace. Your team remains responsible for every reply.
Shared inbox preview
Inbox
4 examplesOrder update
Sophie Walker · sophie@wattleandco.example
Hi, could you confirm when order NW-2145 will arrive? I have not received an update yet.
DraftNotes
Approved sources
- Shipping and delivery policy
- Order tracking guide
Your team can edit every draft before anything is sent.
What stays together in Zervice
Ownership is visible
Everyone can see who is responsible for the next step.
Context stays close
Customer details and recent conversations remain beside the reply.
Sources stay visible
Approved policies and answers remain available for checking.
A person sends
Your team reviews, edits, and chooses when to respond.
One working record
From incoming email to reviewed reply.
The customer message, its owner, relevant history, source material, and editable draft stay together. Your team can understand the situation before deciding what to send.
See what needs attention
New, assigned, waiting, and completed conversations stay in one queue. Ownership and status make the next step easy to find.
Shipping updateSophieNeeds reply
Return requestSamAssigned
Invoice copyAriWaiting
Reply draft
Editable · not sent
Hi Sophie,
Your order is scheduled to arrive on Friday. You can follow its progress using the tracking link in your dispatch email.
Sources
Shipping and delivery policy
Check the details
The source stays visible beside the proposed wording.
Choose when to send
A teammate owns the final edit and the send action.
Human review
AI prepares the draft. Your team makes the decision.
Zervice helps remove the blank page. It does not remove responsibility from the people who understand the customer and represent your business.
Grounded
Drafts start from the approved help content your team provides.
Editable
Every suggested response can be checked and rewritten before sending.
Reviewed
A named teammate remains responsible for the final response.
Operating principles
Designed around real support work.
- 01
Start with the channel customers already use
Zervice begins with support email. Customers keep writing to the address they know while your team works from one shared queue.
- 02
Make responsibility obvious
Every conversation has an owner and status, so the next action is visible without a separate spreadsheet or internal handoff thread.
- 03
Keep the answer and its source together
Suggested replies use the policies, FAQs, and approved answers your team selects. The source remains visible while the draft is reviewed.
- 04
Keep people in control
AI can prepare a useful starting point. A teammate checks the details, changes the wording, and sends the final response.
Start with email
Put the inbox, knowledge, and team in one workspace.
Connect the support address customers already use and review every suggested response before it is sent.